Since we designed and conducted the survey ourselves, there was obviously a potential for our customers and our own issue tracking tool, YouTrack, to be over-represented in the results. So we decided to gather our own data from as large an audience as possible by publishing an open survey in social networks.
We had a lot of questions in mind when designing our study, and we were struggling to find data that would answer them all and still be applicable to the majority of countries we were targeting. The results are now in, and we’re ready to share them with you. Our study set out to identify the most popular issue tracking tools are and to learn what criteria determine their popularity among organizations and teams, how likely their users are to recommend them to others, and what features are considered most important. In the process, we gained some valuable insights about our own issue tracker, YouTrack, as well as about other tools and the state of the market itself. Last year we undertook a major study of the global issue tracking tools market. You can read this post in English, French, German, Russian, Korean, Chinese, Japanese, Brazilian Portuguese, and Spanish.
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